Customer support

How can we help?

Email is our preferred and most reliable contact method. It allows our team to check your order, confirm product availability and give you a clear written response.

Email info@similius.com Use the contact form

We reply to all queries within 24 hours, excluding weekends.

Choose the right channel

Email Best for detailed, product and advice-related enquiries.
Contact form A secure alternative that goes directly to our store email.
Order & dispatch Quote your order number and we will check its status for you.
Consultation Email us and we will point you to the right homeopathic guidance.

Ordering & dispatch

Similius ships across the United States. Most orders leave us quickly, but a few ranges need extra handling time — the guide below is what we work to.

Reckeweg & Tegor +3 business days These ranges are picked separately and take additional time to dispatch.
Order changes Before dispatch Email us as soon as possible with your order number and we will do our best.
Tracking Emailed to you You will receive tracking details as soon as your parcel leaves us.
Please note: product information on this site is based on traditional homeopathic practice and is not a substitute for medical advice. For dosage guidance, please consult a doctor or a certified homeopathic practitioner. For anything else, email info@similius.com or use the contact form below.

Contact details

Email is prioritised for the quickest and most complete response.

Response time

Within 24 hours

Monday to Friday, excluding weekends and public holidays.

Orders & shipping

US-wide delivery

Reckeweg & Tegor orders take an additional 3 business days to dispatch.

Send us a secure message

Goes straight to info@similius.com. Please include your order number if your message is about an existing order.