Customer care

Returns & Refunds Policy

This policy explains when you can return an item, how refunds are processed, what happens if an item arrives damaged or defective, who pays for return shipping, and how to contact us for help.

If anything is unclear or you have more questions, feel free to contact our customer support team. We will do our best to help you find a suitable solution.

Overview

Our Policy

In short: return within 30 calendar days, in the original packaging and unused, with your receipt or proof of purchase.

30 days

Return Window

In order to be eligible for a refund, you have to return the product within 30 calendar days of receiving your item.

Condition

Unused and Undamaged

The product must be in the same condition that you received it and undamaged in any way. It must also be in the original packaging.

Support

We Are Here to Help

If anything is unclear or you have more questions, feel free to contact our customer support team at info@similius.com.

Returns

Returning an Item

Please read the return conditions below before sending your item back.

Eligibility

When a Return May Be Accepted

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You must return the product within 30 calendar days of receiving your item.

Proof of purchase

Information We May Need

For a return, please contact our customer support team along with your receipt or proof of purchase.

  • Your receipt or proof of purchase
  • Your order details
  • The reason you would like to return the item
How to start

How to Request a Return

Please contact our customer support team before sending your item back, so your return can be handled correctly.

Step-by-Step Return Process

  1. Contact us: email our customer support team at info@similius.com.
  2. Send your proof of purchase: include your receipt or proof of purchase and your order details.
  3. Check the condition: the item must be unused, undamaged and in its original packaging.
  4. Return within 30 days: the product must be returned within 30 calendar days of receiving your item.
  5. Inspection and outcome: after we receive your item, our team will inspect it and process your refund.
Refunds

How Refunds Are Processed

Inspection

After We Receive Your Item

After we receive your item, our team will inspect it and process your refund.

Payment method

Refund Destination

The money will be refunded to the original payment method you have used during the purchase.

For credit card payments it may take up to 5 business days for a refund to show up on your credit card statement.

Exchanges & shipping

Damaged Items and Shipping Costs

Replacements

Defective or Damaged Products

We can replace items if they are defective or damaged. Send us an email at info@similius.com.

Return postage

Exchange Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item for any exchanges.

Customer care matters to us: if your situation does not fit neatly into the conditions above, please still contact us so we can look at it with you.

Still have questions?

If anything is unclear or you have more questions, feel free to contact our customer support team.

Email: info@similius.com